I just called a pet hospital, and the person on the line identified herself as the manager, named Susan. I explained the situation to her and told her that my pet has previously had records at this hospital. Her attitude was extremely rude, and she did not respond at all to what I explained. Instead, she forcefully told me to go to another emergency hospital. All I told her at the time was that my cat ate some lactoferrin and then threw up, nothing more. But her attitude was exceptionally poor. When I asked her, "Why should I go to an emergency hospital? Aren't you a hospital?" she ignored my question and then hung up the phone. When I tried to call back, I couldn't get through. Is this the attitude that pet hospital staff should have? This person named Susan claims to be the manager. I warn everyone to avoid her and, at the same time, ask Dr. Jeffrey Wang from the pet hospital to provide me with an explanation. Thank you.